What Makes Highland Special

○	Highland’s service packages include assistance with personal care and activities of daily living at all levels including additional care for persons living with incontinence of bladder and/or bowel (see the description of “Care Levels” for more detailed information)

○	Highland prepares a written “Care Plan” for all residents.  A “Behavior Care Plan” may be prepared for residents with special needs.

○	Excellent staff to resident ratios

○	Medical Director on retainer to oversee health monitoring programs

○	Licensed Nurse on duty or on call 24/7

○	Personal care supplies provided (towels, wash cloths, shampoo, soap, deodorant, razor and shaving cream, powders, lotions, tissues, toothpaste and brush / swab, denture tabs, hair spray, etc.)

○	Additional resident services can be provided by Home Health Agencies, Visiting Nurses, PT/OT Service Providers and Hospice Care Organizations.  Highland maintains excellent working relationships with several of these third party service providers

○	Higher Care Levels and strategic alliances with Hospice Care providers enable Highland’s residents to stay through to the end of life if they choose to do so.

○	Family participation programs – Celebration of Life, Memory Walk, Oktoberfest, traditional holiday celebrations, football tailgate party, super bowl party, Valentines Day party, St. Patrick’s Day party, 4th of July celebration, monthly birthday parties, children’s Halloween celebration, and more

○	Sensations Gardens, our secure garden areas with gazebo, waterfall, perennial flower gardens, cut flower gardens and fresh vegetable gardens

○	Home cooked meals and desserts

○	Family members are invited to share a meal with their loved one at no charge any time.

○	Large indoor exotic bird display

○	Liberal “visiting hours” and pets may also visit (on leash)

○	Activities programs are designed for persons with memory loss (Adjusted to the level of individual ability)

○	Specialized social activities and music programs

○	Highland is a “Lock Down” secure facility with alarmed doors and 24 hour monitoring

○	Home like décor and resident rooms

○	On-site barber/beauty shop

○	Locally owned and operated

○	State licensed “Home for the Aged” which is the highest level of assisted living facility

○	Residents are welcome and encouraged to decorate their room with personal belongings (space permitting)

○	Standard furniture is provided (bed, dresser, night stand, side chair, along with all bedding and bed linens)

○	All personal laundry and flat linens are done in-house 7 days per week

○	Total facility housekeeping is performed 7 days per week

○	Allegiance’s Senior Resource Center of Jackson (a Physicians Group Specializing in Geriatric Medicine)

○	Allegiance Hospitals Department of Behavioral Health (a Physicians Group Specializing in Geriatric Psychiatric Medicine)

○	Allegiance Home Health Care and Allegiance Hospice Care

○	Great Lakes Home Health Care and Great Lakes Hospice Care

○	Kentwood Institutional Pharmacy

○	The Jackson County Department on Aging has contracted with Highland to provide Adult Day Care and overnight Respite Care services for qualified lower income county residents.

○	Working together with Region II Area Agency on Aging we have recently agreed to participate in the MI Choice Waiver program which will help Medicaid eligible men and women to afford Highland’s specialized dementia care services.

○	Great Lakes Chapter of the Alzheimer’s Association provides many forms of training and educational programs, they also offer a wide variety of support programs for “family caregivers”.

○	Highland is a Gold Sponsor of the annual “Memory Walk” for the benefit of the Great Lakes Chapter of the Alzheimer’s Association

○	Highland is a member of the following professional organizations:

○	Michigan Assisted Living Association (MALA)

○	Aging Services of Michigan (formerly MASHA)

○	Michigan Center for Assisted Living (MCAL)

○	National Center for Assisted Living (NCAL)

○	Health Care Association of Michigan (HCAM)